Partner Representative - Bilingual

July 30, 2019 Partner Communications Full-Time
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Partner Representative - Bilingual in English/Spanish is a plus


Summary:

In Touch Ministries is looking for a highly compassionate, organized and skilled customer service agent to provide an unforgettable, positive experience to our partners through phone calls, e-mail, mail, and social-media to process orders, handle questions, service issues, and offer prayer as requested.


Experience:

1-2 years of experience with a minimum of a high school diploma or equivalent


Essential Duties and Responsibilities include, but are not limited to the following:

  • Respond to partner requests via phone, mail, email and social media
  • Process orders and donations
  • Research problems related to orders
  • Provide an unforgettable partner experience by successfully placing customers on the mailing list for the InTouch Devotional, making requested address change, removing partner from mailing list when requested, and providing prayer
  • Gather appropriate information from customers related to the magazine, broadcast, internet, mailings, and products
  • Proficient in Microsoft Office

Competencies:

  • Strong communications skills, self-starter; strongly motivated; able to handle various kinds of tasks in a short period of time
  • Excellent oral and written communication skills with attention to detail
  • Self-motivated and works well in a team environment 

Qualifications:

  • All employees are to exhibit spiritual maturity working as part of In Touch Ministries
  • Must be called to work for building God’s kingdom through this aspect of In Touch Ministries
  • Must maintain good job attendance and on time performance
  • Must be detailed oriented
  • Must possess computer skills and the ability to type 40 WPM
  • Must possess general writing and decision-making skills
  • Must be able to read and comprehend correspondence and determine what type of response is needed

In Touch Ministries – In Touch Ministries is an Evangelical Christian Ministry

To apply, please submit your resume AND a cover letter to include your testimony (how you came to know Jesus Christ as your Lord and Savior) to:  employment@intouch.org.

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