PRIVACY POLICY STATEMENT

PRIVACY POLICY

At In Touch Ministries (“ITM”), our mission is to lead people worldwide into a growing relationship with Jesus Christ and to strengthen the local church.

ITM is a Christian ministry, organized as a Georgia non-profit corporation. The success of our mission requires that we daily earn your trust, by doing our utmost to preserve your privacy and the security of your personal information, and by clearly informing you of how we use your information. Thank you for taking the time to review the statements that follow.

This Privacy Policy applies to personal information collected on our website located at https://www.intouch.org/ (the “website”), as well as personal information collected in or through our stores, Program, missions, or otherwise through any interaction you have with us (the “Services”).

We continuously review our policies, procedures, and systems to make sure that we conform to the highest standards of information security, end-user transparency, and informed consent. This privacy policy may therefore change from time to time as circumstances warrant. When our privacy policy changes, the revised policy will be posted here. Please return to this page to view our current privacy policy.

THE INFORMATION WE COLLECT

PERSONAL INFORMATION

By using the term “personal information” or “personal data” in this Privacy Policy, we mean any information that can be used to directly or indirectly identify a specific individual.

ITM collects personal information when you create an account, request a resource, create a subscription to one of our publications, make a donation, make a purchase, submit a prayer request, or use site links to otherwise communicate with us. This information includes, for example, your first and last names, postal address, telephone number, email address, and other demographic information. For online transactions, we also request your credit card number, expiration date, and may request your Card Security Code [CSC, CVV2, or CCID] number. ITM never stores your credit card information, which constitutes your credit card number, expiration date, and security code. If you request for your credit card information to be saved, ITM keeps a representation of the card that is only meaningful to the payment processor in order to ensure the security and efficiency of any future transaction that you request. Any credit card information that ITM requests is done for the purpose of effectively fulfilling your request.

NETWORK AND USAGE INFORMATION

Our systems automatically collect the IP address of the computer you use to visit our website, and track the number of site visitors and the number of visits to each page and resource on the website. This information cannot be used to identify a specific person.

We may also collect information about how you interact with the Services. This may include information such as the dates and time you visit the Services, the page you view, referring / exit URLS, your browser type, and the domain name of your internet service provider. In some cases, we may collect this information through cookies and similar technologies. To learn more about these technologies, please see the “Cookies and Similar Technologies” section below.

SMS SUBSCRIPTIONS

In Touch Ministries is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to the Mobile Messaging Terms and Conditions and this Privacy Policy (the Terms and Privacy Policy are referred to collectively as the “Agreement”). In Touch Ministries respects your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any legal, regulatory or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, we may refuse you access to the Program and pursue any appropriate legal remedies.

HOW WE USE THE INFORMATION WE COLLECT

We use personal information primarily to serve your specific needs and fulfill your specific requests, at your personal direction. We may also share your personal information with external service providers who help us better serve you, under strict contractual terms that preserve your privacy and prevent any misuse of your personal information. Examples of such service providers include, but are not limited to, mailing service bureaus that mail materials to you per your request (such as the From the Pastor’s Heart letter, the monthly devotional, and the annual guide) as well as credit card processors. In addition to the uses mentioned or described elsewhere in this Privacy Policy, we may add personal information to our database.

We may also use personal information to send you communications regarding our fundraising efforts, and other promotional and marketing material. You have the right to opt-out of these communications if you so choose. To opt-out of email communications, please click the opt-out link located at the bottom of each email. To opt-out of SMS communications, please reply “STOP” to any of our SMS messages.

We use network information to help us understand how people use our website, to administer the site, and to get trend-level information about site visitors and how they reached our site.

Other reasons for which we may use your information include:

1. operating and providing the websites;
2. improving our Services;
3. security purposes;
4. sending information that you request from us, including responding to inquiries or requests for information about or from us;
5. other business purposes, including, without limitation, verifying your payment details, investigating complaints about the Services and advertising;
6. complying with or as permitted by any our policies and any applicable legal requirements; and
7. engaging in other activities discussed under this Privacy Policy or by us in our discretion.

HOW WE SHARE PERSONAL INFORMATION THAT WE COLLECT

We may share personal information with our affiliated entities or third parties, such as trusted service providers, to help provide the Services, deliver our Services, process payments, perform statistical analysis, protect against potential fraud, or perform any other functions consistent with the operation of the Services.

YOUR INFORMATION IS NEVER SOLD, RENTED, OR LEASED

Any personal information you enter into our website and any information you provide to our team members by phone, email, or social media, is kept confidential. In Touch Ministries will not sell, rent, lease, or exchange your information with any other organization, except for those service providers who help us serve you under contract, as described in the preceding section of this policy, or if legally required to do so, such as by law, regulation, court order, subpoena, search warrant, or in response to privacy processes, or to protect the rights, property, or safety of In Touch Ministries or its personnel.

INFORMATION SECURITY AT ITM

ITM is committed to preserving the security of all information in our custody. Our information systems are maintained in physically secured, access-controlled data centers. All data are protected through a multi-layered approach at the network, storage, server, and applications levels, with data access rigorously controlled and limited to trained employees on a need-to-know basis. In addition, we engage external consultants to audit our online systems and test them periodically for all known vulnerabilities.

COOKIES AND SIMILAR TECHNOLOGIES

At our discretion, we may send a small file, commonly called a “cookie,” to your computer. Our Web servers use cookies to recognize you when you visit our site, and potentially to identify which areas or site features you have used. We may use cookies to personalize your online experience at our website. Cookies cannot damage your computer, nor can they read data from your hard drive. A “web beacon”, also known as an Internet tag, pixel tag, or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server. The information that we and our third party service providers may track with cookies, web beacons, and similar technologies may include the type of browser (such as Google Chrome or Internet Explorer) and Internet-connected devices being used to access the Services, your IP address, your home domain or Internet service provider, your referrer URL (the URL for the website that you were viewing prior to visiting the Services), how you were directed to the Services, which specific pages you access on the Services, how long you view each page, the time and date you access our Services, and the total number of visitors to the Services and any portions thereof.

You have the option, through changing your browser settings, of refusing all cookies, or of being notified when a website attempts to send a cookie to your browser. If you choose not to accept cookies, your online experience may be restricted, and some site features may not operate as designed.

GOOGLE ANALYTICS

We use Google Analytics, a web analysis service provided by Google, together with other analytics services, in order to better understand your use of the Services and how we can improve them. Google Analytics collects information such as how often users visit a website, what pages you visit when you do so, and what other websites you used prior to coming to such website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your name or other directly identifying information. We do not combine the information collected through the use of Google Analytics with your personal information. Although Google Analytics plants a persistent cookie on your web browser to identify you as a unique user the next time you visit a website, the cookie cannot be used by anyone but Google. Google Analytics uses its cookie(s) and the information Google Analytics collects to track your online activities over time and across different websites when you use our Services, and other websites. Google’s ability to use and share information collected by Google Analytics about your visits to the Services are governed by the Google Analytics Terms of Service and the Google Privacy Policy. Google may utilize the data collected to track and examine the use of the Services, to prepare reports on its activities, and share them with other Google services. To more fully understand how Google may use the data it collects through the Services, please review “How Google Uses Information From Sites or Apps That Use Our Services” (located here).

SECURE CREDIT CARD PROCESSING

ITM uses Secure Sockets Layer [SSL] technology to securely encrypt data sent during credit card transactions. Credit card numbers entered into our website or provided to a team member over the phone are not retained on our online systems, but are immediately destroyed once passed to our credit card processor. You can be confident that your online transactions with In Touch Ministries are secured to the highest standards set by the credit card processing industry.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION

We will only keep your personal information for so long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is permitted or required by law.

CHILDREN’S POLICY

In Touch Ministries will not knowingly collect or preserve data from children under 13 years of age via our website, phone, email, or social media. We recommend that you become involved with your child’s Internet activities and their access to our site, so that you can help protect their privacy. We recommend the article “Protecting Kids’ Privacy” at the Federal Trade Commission website and the ProtectKids.com website as resources you can use to help protect your children.

OBTAINING, VIEWING AND CHANGING YOUR INFORMATION

Upon request we will provide you with access to all information, including proprietary information, that we maintain about you, including unique identifier information (for example, your customer number and/or password), transaction information (for example, dates on which you made donations and/or purchases, and amounts and types of your donations and/or purchases), communications that you have directed to our site (for example, e-mails and other inquiries), your contact information (for example, your name, address, and telephone number), and a description of any other information we may maintain about you.

You can obtain this information by writing to us at:

In Touch Ministries
PO Box 7900
Atlanta, GA 30357

We can also be reached via e-mail at partnerrelations@intouch.org, or you can reach us by calling our Customer Care Center toll-free at 800.789.1473. (Hours M-F 8:00 am - 7:00 pm)

Please feel free at any time to request correction of any inaccuracies in your contact information and unique identifiers. You may request corrections by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

You can view and change much of your account information by logging in to the In Touch website at https://www.intouch.org, then clicking the “My Account” link.

OPTING OUT

Our goal is to serve you with excellence. We never intend to send communications you do not want.

If you do not want to receive email from us in the future, please let us know by unsubscribing as indicated in the email, sending us email at the above address, calling us at the above telephone number, or writing to us at the above address.

If you supply us with your postal address online you may receive periodic mailings from us, with information about new resources and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, emailing us at the above address, or writing to us at the above address.

If you give us your telephone number(s) online, you may receive telephone calls from us, with information about new resources and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

FURTHER QUESTIONS

If you have any further questions about In Touch Ministries’ privacy policy, please contact us. Thank you for visiting our website!

EUROPEAN ECONOMIC AREA (“EEA”) AND THE UNITED KINGDOM (“UK”)

This portion of our Privacy Policy applies to residents of the EEA and the UK only. All terms not otherwise defined in this portion shall have the meanings as defined under the General Data Protection Regulation, the Data Protection Act 2018, or the UK General Data Protection Regulation, as applicable.

Legal Basis for Processing Personal Data

Our legal basis for processing your personal data will depend on the personal data collected and the specific context in which we collect it. We process personal data from you when:

• We have your consent to do so, such as when you voluntarily provide us with your personal information in order to sign up for our Services or make a donation. You can withdraw your consent at any time by following the instructions in the “How To Exercise Your Rights” section below;
• When it is necessary to process your personal data to provide our Services, such as when you purchase something from our store or subscribe to our emails. You can withdraw your consent to emails and opt-out at any time by following the unsubscribe instructions contained in the email;
• The processing is in our legitimate business interests, such as communicating with you and marketing and advertising our Services. You can opt-out of marketing and advertising at any time by following the unsubscribe instructions contained in the email or SMS messages; and
• To comply with legal requirements, including applicable laws and regulations

International Data Transfers

If personal data is transferred outside of the EEA or the UK, we take commercially reasonable efforts to protect such personal data, such as by entering into certain Standard Contractual Clauses as approved by the European Commission or the International Data Transfer Agreement or the International Data Transfer Addendum to the Standard Contractual Clauses, as approved by the United Kingdom’s Information Commissioner’s Office.

Automated Decision-Making

We do not engage in any automated decision-making as a part of our Services.

Exercising Your Rights

If you are a resident of the EEA or the UK, you have the following rights regarding your personal data:

• Right to Access, Rectify, or Erasure. You may request to access, to rectify inaccurate personal data concerning you, or to delete your personal data. Please note that even if you request for your personal data to be deleted, certain aspects may be retained by us to meet our legal or regulatory compliance, exercise, establish or defend claims, and to protect against fraudulent or abusive activity on our Services.
• Right to Object to Processing. In certain circumstances, you have the right to object to our use of your personal data, such as if we are using your personal data for direct marketing; for our or a third party’s legitimate interests or the public’s interest; or for scientific or historical research and statistics.
• Right to Restrict Processing. Under some circumstances, you may request that we limit how we use your data or “Restrict Processing.”
• Right to Data Portability. At your request, you may request portability of your personal data. We are happy to provide your personal data to you in a machine-readable or “portable” format.
• Right to Withdraw Consent. If we have collected and processed your personal data with your consent, you are free to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of processing we conducted prior to such withdrawal, nor will it affect processing of your personal data conducted in reliance on a legal basis other than consent.
• Right to File a Complaint. If you have a complaint about how we use your personal data, we hope that you will contact us according to the contact information below and we will promptly address your concern. However, you can always file a complaint with the supervisory authority in your jurisdiction. For more information, please contact your local data protection authority (contact details for data protection authorities in the EEA are available at https://edpb.europa.eu/about-edpb/board/members_en). Contact details for the data protection authority in the UK is available at https://ico.org.uk/.

How To Exercise Your Rights

You can exercise any of the rights described in the previous section by contacting us at partnerrelations@intouch.org.